Shipping & Returns
Shipping
** SHIPPING COSTS ARE CALCULATED BY THE WEBSITE HOST PROVIDER. IF YOU GET A QUOTE THAT YOU CONSIDER TOO HIGH PLEASE CALL THE SHOP AT 800-952-8915 AND WE CAN PROVIDE A MORE ACCURATE SHIPPING QUOTE. **
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
NOTE:
When NEXT DAY/2 DAY/3 DAY delivery options are selected the clock does not start when the order is placed. It starts from the time the shipper picks up the items. UPS and US Mail Next Day or 2 Day means FULL business days, which does not include the day the items are picked up.
Example: An order is placed on Wednesday night, a UPS 2 Day package will not be picked up until 4:00PM Pacific Time on Thursday so the item will not arrive until Monday the following week.
Return Policy
You may return most new, unopened items within 30 days of delivery. A 20% restocking fee will be charged on any returned items that were not defective or were not shipped in error. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Return Shipping Address:
Petro Works Products
920 S. Main Ave.
Fallbrook, CA 92028
Core Charge
When you buy a rebuilt part or component from Petro Works, we require a "core charge" deposit until we inspect your old parts (your "core"). This is a standard industry practice, and we want to explain how it works.
Our rebuilt parts are sold on an "exchange basis," meaning we need your old part in return to rebuild it. Without this exchange, we couldn’t keep a steady supply of parts. A rebuildable core is crucial for the process.
The condition of your core affects its value. Major damage means a lower core value, while worn but repairable parts are replaced during the rebuild. Every part of your core has an assigned value—the cost we pay to replace it—and we strive to be as transparent about that process as possible. Our tear-down checklist explains each part’s condition and its associated cost.
Core charges help protect us in the worst-case scenario—if your core is non-rebuildable, the deposit helps cover the loss of valuable Suzuki inventory, ensuring we can continue to source quality parts for future rebuilds.
Some cores are in great shape, and you’ll get your deposit back in full, but that’s rare, since the newest parts we work with are from the 1980s.
In the end, we want to provide a reliable rebuilt component. We’ve built a strong reputation for quality, and charging a core deposit ensures that every part we rebuild meets our high standards. Transparency is key, and we’ll always keep you informed throughout the process.